This was posted on a major insurance company Facebook page.
So. I’m a XX resident and am on vacation in Florida. I’m very ill; I have a fever, congestion and have lost my voice. I’m trying to contact you to find out if I can visit an urgent care center and your call center is refusing to let me speak to a representative/operator. Your website refuses to let me log in. I need to see an out-of-state doctor and I need your help. Can I do this or not?
Sounds like a bad cold, but no matter, “can I do this?” So, if you are sick, it’s too much to pay for a visit to an urgent care center unless your insurance pays? Don’t laugh, this is the way many (most) people think about paying for health care.
Hey, I once had the wife of an employee tell me she would hold me responsible for the deaths of her children because our plan didn’t pay the $60 for the Lyme Disease vaccine she insisted they needed and “you don’t expect me to pay for it!”
But it’s really not funny.
QUINNSCOMMENTARY 
I once followed a new CEO into a location where he was promising just about everything to just about everyone. This was New York – where they had really messed up health care insurance in the 1990’s. Anyway, people got the impression I was there to follow-up on his promises and to “fix” health coverage. I was there to do focus groups, market sensing. But, I did confirm what people really want – People want the best coverage YOUR money will buy!!!
Anyway, one lady shared her story about how she signed up for the most expensive of the three options because she needed the $10 monthly Rx copay for a script that probably cost $60 a quarter mail order. She admitted that she did not enroll her two sons nor her husband in medical coverage (they were “naked”) when his employer terminated their family medical coverage a year before. When coworkers in the focus group shared their concern about the potential for financial loss (she did have access to one option with a then-large deductible of $500 single/$1,000 family where the biweekly family contribution was less than her single contribution for the expensive option), she got red in the face, turned to me (the focus group facilitator) and exclaimed: “You just don’t know how much it takes to keep two teenage boys in Reeboks!”
I kept silent, but thought, yes, you’re right, you’re absolutely right. I DON’T know how much it takes to keep children in Reeboks … we had always shopped at KMart (and later DSW) for the kids shoes.
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